Eating/Drinking
We have complimentary coffee, soda and water available to anyone doing business at Darling New Media. You are welcome to bring in food, but it can only be eaten in the office area. We ask that you be respectful of everyone when choosing foods that might have a stronger odor. You may bring beverages into the studios during recording (cups with lids or bottles with caps preferred) but there is absolutely no eating allowed in the studios.
Smoking/Vaping
Smoking & Vaping are not allowed anywhere inside the Darling New Media offices.
Equipment Use
We are happy to show you how to properly use the equipment in our office and studios. Please ask before making changes to any settings.
Demeaning Language/Hate Speech
We are a community built on respect for one another. While we appreciate having differing opinions and debating, there is no place for demeaning or derogatory language at Darling New Media. If that is occurring, we will issue a warning, if it continues, it can result in the cancellation of your membership.
We have a zero-tolerance policy toward hate speech. Anyone using such language is subject to immediate and permanent revocation of their membership at Darling New Media.
No refunds will be issued if your membership is cancelled due to a violation of these policies.
Threats/Violence
Darling New Media has a zero-tolerance policy toward any threats of or actual physical violence. Any instances of threats/violence will be referred to the Sacramento County Sheriff’s office. Anyone threatening or committing an act of violence is subject to immediate and permanent revocation of their membership at Darling New Media.
No refunds will be issued if your membership is cancelled due to a violation of these policies.
Billing/Payment
Memberships are billed monthly on the date membership begins and will be set for auto-payment unless arrangements are made prior to services being rendered. All memberships will auto-renew unless cancelled 30 days prior to the renewal date. We do not offer pro-rated refunds. You may upgrade any membership without penalty at any time. Payments for one-time services are due at the time of service unless other arrangements are made and agreed to prior to service appointments. Please note that all sales are final.
Cancellation/Late/No-Shows
If you will be more than 5 minutes late, please call 916-634-4954 or email nate@darlingnewmedia.com.
Darling New Media cannot guarantee that it will be able to accommodate the full session for clients who arrive more than 15 minutes late. Out of respect to the Darling New Media community, clients who arrive more than 30 minutes late or who are a no-show, will forfeit the full cost of the session.
Recording session cancellations must be made 24 hours prior to the start of the session to avoid being charged for the full cost of the session.
Promotion/Marketing
You agree that Darling New Media has the rights to use your logo/content/likeness in promotions and marketing for Darling New Media.